General

At CLEARVIEWLED, we back our products—and your purchase decisions. That's why we go beyond the standard ACCC guidelines and offer a no-fuss exchange or refund if you change your mind. Because buying gear should feel as good as using it.

Cancellation and Change of Mind

  • In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
    • You notify us within 30days of receipt.
    • In the case of services, the services have not already been performed.
    • The following conditions are satisfied:
      • Proof of purchase • Product must be unused, in original condition, with all tags and packaging intact Discounts applied at the time of sale will carry over to any refund or exchange

Return Timeframes

If you're not completely satisfied, you can return your item within:

  • 30 days of purchase for in-store orders
  • 30 days from delivery for online orders (Australia & New Zealand)
  • 45 days from order placement for international online orders

Once we receive your item and confirm it's in new, resalable condition, we'll get your return processed within 48 hours.

Heads-up: Original shipping charges (if any) or discounts applied aren't refundable. You'll also need to cover the return postage.

Products Damaged During Delivery

  • In the event that the product you ordered has been damaged during delivery:
    • Please contact us as soon as possible.
    • Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
  • We will arrange to repair the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.

We will arrange to repair the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product. Any damage claims made after this period may not be accepted unless required by Australian Consumer Law.

Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

  • You misused the said product in a way which caused the problem.
  • You knew or were made aware of the problem(s) with the product or service before you purchased it.
  • You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
  • Any other exceptions that apply under the Australian Consumer law.

Shipping Costs for Returns

  • In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
  • If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
  • The inspection of Returned Products shall be conducted according to the following criteria: (i) original condition and packaging integrity, (ii) presence of all original components and accessories, (iii) absence of unauthorized modifications or damage, and
    • verification of the reported fault or defect. These criteria will be used to determine eligibility for repair, replacement, or refund under the Australian Consumer Law.

Response Time

  • We aim to process any requests for repairs, replacements or refunds within 14 days of receipt.
  • We will notify customers of the status of their request within 14 business days and provide regular updates until the matter is resolved.

How to Return Products

  • You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.
  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
  • To be eligible for a refund, repair or replacement, you must provide proof of purchase.
  • You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
  • Acceptable proof of purchase includes original receipt, order confirmation email, bank statement showing the transaction, or digital invoice from our system. Each document must clearly show the purchase date, amount, and item description.

Refunds (If Applicable)

Once we've received and inspected your return, we'll send you an email to confirm its arrival and let you know whether your refund has been approved.

If approved, your refund will be processed and credited back to your original payment method. Please allow 5–10 business days for the transaction to be completed—this may vary depending on your payment provider.

Please note: Change-of-mind returns on our products will incur a 10% restocking fee.

Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: sales@clearviewled.com.au.