CLEARVIEWLED PRIVACY POLICY

Australia and New Zealand
Last Updated: November 2024

This Privacy Policy applies to all personal information collected by ClearviewLED Pty Ltd (we, us or our) via the website located at www.clearviewled.com.au (Website).

1. What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:

Address, Login Credentials, Payment Details, Email Address, Name, Phone Number.

2. Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "Personal Information" and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

  • for the primary purpose for which it was obtained;
  • for a secondary purpose that is directly related to the primary purpose; and
  • with your consent or where required or authorised by law.
  • with enhanced security measures including encryption, access controls, and secure storage protocols, and only after obtaining explicit written consent detailing the specific purpose, duration, and scope of use.

3. How we collect your Personal Information

  • We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
  • We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. For further information, please refer to Our Cookies Policy.
  • We use different types of cookies including essential cookies for Website functionality,

analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies are retained for for as long as it is reasonably necessary to satisfy the purpose of collection, and can be managed through your browser settings.

Third-party cookies are subject to their respective privacy policies, which we encourage you to review.

  • You can control your cookie preferences through our Cookie Consent Manager, which allows you to accept or reject specific cookie categories. Essential cookies cannot be rejected as they are necessary for Website functionality. Your consent preferences are stored for for as long as it is reasonably necessary to satisfy the purpose of collection and can be modified at any time through our Cookie Settings panel accessible via the Website footer. We maintain detailed records of your consent choices in compliance with privacy regulations.
  • We generally don't collect Sensitive Information, but when we do, we will comply with the preceding paragraph. For the purposes of this Privacy Policy, "personal information" and "sensitive information" have the same meanings as defined in Privacy Laws. "Privacy Laws" means, for Australia, the Privacy Act 1988 (Cth) and, for New Zealand, the Privacy Act 2020, as amended from time to time. We will not collect sensitive information about you unless We have your consent and the information is reasonably necessary for one of Our functions or activities (unless We are otherwise required or authorised by law to collect that information).
  • The types of personal information We may collect includes the following:
    • Personal and contact details such as your name, username, address, email address, phone number, signature, password, vehicle registration number, and professional or trade accreditation;
    • Payment information such as type, bank and credit card details, etc;
    • Credit information such as your credit history with other credit providers from a credit reporting body if you apply for commercial credit with Us;
  • Digital information such as CCTV footage and information about the browsers or devices you use to connect to Our services, sites you visit, account information, account preferences, auto club membership details, activity details, interactions, and/or security information;
  • Transactional details including information We require to deliver and service or fulfill warranty obligations for Our products or services;
  • Your shopping preference such as your shopping history, product types, specifications, sizes, dimensions, colours, or other attributes of products and services We have provided to you or may provide to you in the future;
  • Where you have provided Us with a specific permission via your device settings to access or collect certain information (such as camera or location). You may be able change or revoke this permission at any time via your device settings;
  • Your marketing preferences;
  • Your communications and interactions with Us such as warranty registration, participation in Our loyalty or similar programs, product/service inquiries, or other customer inquiries; and/or
  • Publicly available information, for example: information from public registers such those maintained by the various land registries, or ASIC.
  • Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
  • We do not give your personal information to third parties outside ClearviewLED unless:
  • We may share your Personal Information with third-party service providers who assist in operating our Website, conducting our business, or servicing you. These parties are contractually bound to protect your information, may be located in different jurisdictions, and must comply with applicable data protection laws. You can request information about specific third-party providers and their data handling practices by contacting our Privacy Officer.
  • We involve third-party service providers for tasks such as: Sales and marketing services; Chat, hotline and other customer service functions; Delivery and fulfillment; Quality assurance; Security; Fraud/crime prevention; Contract, legal, accounting, insurance management; Payment handling; Research and analysis; Programming; and Data hosting to the extent it is reasonably required. To the extent permitted by law or under contract, such service providers may also be part of Our group companies.
  • We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
  • We customarily only disclose Personal Information to our service providers who assist us in operating the website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. We take steps to ensure that Our service providers are obliged to protect personal information in accordance with the Privacy Laws and that they are only permitted to use personal information for the purpose for which it is shared.
  • Our service providers may include hosting providers, analytics services, payment processors, and customer support platforms. Each provider receives only the Personal Information necessary for their specific function, operates under strict confidentiality agreements, and implements industry-standard security measures. A current list of our key service providers and their data handling practices is available upon request through our Privacy Officer.
  • By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
  • Where our service providers are located outside Australia, your Personal Information may be transferred to countries including but not limited to Australia and New Zealand, including the United Kingdom, United States, India, and Japan. We ensure these international transfers comply with applicable privacy laws and regulations through implementing appropriate safeguards, including standard contractual clauses, data processing agreements, and privacy compliance audits. These service providers must maintain equivalent or stronger data protection standards than required under Australian privacy

4. Purpose of collection

5. Security, Access and correction

    • We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of seven years to fulfill our record keeping obligations.
    • The Australian Privacy Principles:
  • permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
  • allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
  • outline our commitment to respond to your access or correction request in a reasonable time, with such requests to be submitted in writing to our Privacy Officer, including reasonable proof of identity and specific details of the information requested.
    • Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
    • We employ industry-standard data destruction methods including secure digital erasure, physical destruction of storage media, and cryptographic erasure. You may request early deletion of your Personal Information by submitting a written request, and we will action such requests in a reasonable time unless retention is legally required. We maintain detailed records of all data destruction activities and will provide confirmation upon completion of the deletion process.
    • In the event of a data breach that may result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in a reasonable time of becoming aware of the breach. Our notification will include the nature of the breach, the types of information involved, recommended steps for affected individuals, and the measures we are taking to prevent future incidents. We maintain a comprehensive data breach response plan that includes immediate containment procedures, risk assessment protocols, and ongoing security improvements following any incident.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Support Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

8. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

9. How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: support@clearviewled.com.au.